Returns

Your 14-day right to cancel

In line with the UK Consumer Contracts Regulations, you can cancel your order within 14 days of receiving it. You then have a further 14 days to send the item back to us.

We will refund you to your original payment method within 14 days of receiving the item back, or of receiving proof that you have returned it.

Condition of returns

Please return the item in its original condition and packaging. As this is a personal-care device, please contact us before returning it if it has been used.

Faulty or damaged items

If your item arrives faulty or damaged, please contact us at hello@lumi-lift.shop and we will put it right. Your statutory rights are not affected.

Returns address

To return an item, email hello@lumi-lift.shop first. We will reply with the return address and instructions.